Frequently Asked Questions

Frequently Asked Questions
Last Updated — December 21, 2020 Category — Helpful Tools Posted By — Twist-o-Lime

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Our Process

Q: What can I expect from your design process?

A: Dedication. Enthusiasm. And above all, perfection. We admit it. We are proud perfectionists. It all starts with the planning phase, where we work closely with you to determine your needs (and wants) and set a budget and realistic timeline. During the the design & development phase, we’ll use your personal feedback to strategically design a top-notch, modern campaign that’s aimed for your target audience and on brand. Prior to the launch, you’ll get an opportunity to approve all final designs, so there are no surprises once the project is launched.

Q: What all do I need to start the process?

A: Ideally, we recommend that you provide us with a logo or draft, your preferred color scheme(s) and any marketing or printed material you have available. Such as photos & images, business cards, menus, flyers, product/price lists, your current website, etc. However, we have worked with a lot less. Honestly. A lot less.

Before we begin, we have all our new clients fill out a questionnaire. This helps us get a better idea of your project needs and what you’re hoping to achieve. Once we have this general information, we’ll follow up with more project-specific questions. And lastly, we’ll send you a list of items we’ll need before we can start the project. Such as login credentials to your current website (if you have one), copies of any images and photos you use, links to any social media accounts, etc. Then our creative design team will roll up their sleeves and get to work. Literally. And figuratively! We’ll develop a project that is perfectly customized to meet all your marketing & communication needs.

Q: How will we communicate during the design process?

A: You can expect us to communicate with you through a combination of phone calls & texts, emails and screen & file sharing. We can also Zoom or facetime any team meetings. Typically, we use Google Drive, Dropbox and private link sharing to present drafts and mockups to you. We also recently started using Trello. It’s neat! And we’re happy to accommodate any other requests you might have. We can meet with you in person if you are in the St Augustine or Jacksonville area. But in these times of self-quarantine and social distancing, we believe text/calls, emails and electronic file sharing allow us to be more efficient and properly socially distanced.

Q: How does the payment process work?

A: We accept cash, check and credit card payment, and require 50% of the total estimated project cost to get started. Once your project is completed and you’re 100% thrilled with the results, the remaining balance will be due, along with any extra fees along the way. (Please note, we will give you advance written notice should your project incur additional charges). If you decide to hire us, we’ll send you a proposal with a tentative start date. Then, when you are ready to begin, just send us the 50% deposit and off we go!

Q: Why would my project incur additional fees?

A: This could happen for a variety of reasons. You could decide to add additional features or more content or you may want a wider variety of marketing tools than we initially planned. Such as a secure check out, an appointment scheduler or a price list. Additionally, we could discover during the planning phase that there is more resources that you need, such as a domain. A website host. A logo. The content. It happens all the time. You may also decide that the project or parts of it need to be expedited. Or you may just get so darn excited during the design process that you want to hire us for more projects. Rest assured, no additional work will be completed and no extra fees will be added until we discuss the additional expenses and you agree to the terms.

Q: How long will my project take?

A: Truthfully, we cannot answer this until we know exactly what all you need us to do. Once we get a better idea of your project requirements, we’ll develop a strategic timeline from start to completion. And we’ll work to expedite your project to the best of our ability. Delivering a quality project in a timely manner. As a rule of thumb, a basic website can usually be completed in 2-3 weeks.

Q: Can you help me write the content for my website, a sales brochure or any ads I need?

A: Absolutely we can! We have a team of wicked brilliant professional copywriters and editors for that specific reason. We didn’t just hire them for their charming personalities and witty repartee. And if we build or update your website, we will teach you how to make updates and create new pages & posts, so that you can easily add your own content whenever you want. However, if you’d like to take advantage of our in-house copy team and marketing services, premium seo-rich content is available and we have several affordable plans.

Q: Do you outsource any of your work?

A: No. All our creative work is completed in house. We do, however, recommend specific vendors such as printing services, domain registrars, web hosting platforms and third-party plug-ins.

Q: Will I receive a copy of all the original files?

A: Of course! You pay for them, you own them. We will send you numerous drafts during the design process. And once the project is completed, you will receive digital copies of all images used on your website and design projects and any PDFs we create. Plus a backup copy of all your webfiles.

Q: Will I own the copyright?

A: All content that is written and any images that are custom designed for you will be yours exclusively. We do, however, have a rather extensive clipart library we’ve designed along the way that we may use in your project, such as icons and CTA buttons. And we’ll retain the copyright for those images. Additionally, you may want to use stock images or photos in your project. Stock images are a cost-effective way to incorporate professional looking images without the need to hire a photographer. We try to use royalty-free stock images whenever possible. We also use several affordable stock image vendors. Of course, all these images are already copyrighted through the original artists.

Q: How critical is the launch date?

A: If you are planning a specific event, very critical. Whether it’s a fund-raising event, product launch or store opening, we’ll do everything we can to make sure the event is a stress-free success. If your launch date is more flexible, we will still do our best to stick to a stringent timeline as we all know stuff happens. So we want to avoid any delays, while allowing time for any troubleshooting or last-minute changes. We are also big fans of soft openings. This gives you the chance to get friends & family involved. Making the experience more personal, while allowing extra eyes to help review and improve the final project.

Graphic Design

Q: What is the difference between a brand and a logo?

A: A logo is the graphic mark, emblem, symbol and/or stylized name used to identify a company, organization, product or brand. But your brand is the whole identity. The foundation of a company. Whereas, the logo is merely the visual shortcut to the trademark of the brand. Think of it as a street address vs the actual store. The street address quickly indicates to customers where to find the store. But the storefront, it’s interior, signage, product placement, staff — from personality to attire — everything combined, make up the store’s identity. A visually appealing logo and a strong branding system are both crucial. They work together to present a cohesive marketing image and voice.

Q: I have a logo, but it is not website friendly. Can you create a digital logo for my website and social marketing accounts?

A: We sure can! In addition to our standard logo design services, we can custom design a collection of web-friendly logos that you can use for all your online accounts. Ensuring that everything is on brand and that your brand truly stands apart from the competition.

Q: What makes a good color scheme?

A: Some color combinations are visually more appealing than others. And there’s a good reason for that. The human brain likes to look for order and harmony. Therefore, color schemes that adhere to such systems look more pleasing to the eye. There are several ways to cohesively combine colors effectively. Here are a few:

  • Monochromatic: The blend of a few different hues of the same tint, such as combining pale green with a deep, dark green and using bright lime green for accents. This type of scheme is good for foreground color and background color combinations. But sometimes it can be a bit dull if its used for the entire color scheme.
  • Analogous: The use of colors that are close to each other on the color wheel (or in the rainbow). Such as blue & green, orange & yellow or red & purple. Usually, this scheme works best for several images placed next to each other, but is not as effective for foreground and background elements, as it can look a bit busy.
  • Complementary: The use of colors that stand on opposing sides of the color wheel such as blue & yellow, green & red or orange & blue. These colors generally contrast each other well. And if they differ in lightness, they can be used as pairs for foreground and background colors.
Q: Can you help me source photos for my website and printed material?

A: We sure can! We typically use royalty-free stock photography and images and we can custom design anything you need. We also include several images and icons in our web design packages.

Website Design & Development

Q: What is the difference between a domain, a URL and a website?

A: A domain is the name of a website. The URL is how you find the website. And the website is what people see when they get there. In other words, when you buy a domain, you have merely purchased the name for your site. But the website still needs to be built. And the domain has to point visitors to the site via the URL. Using another fun analogy. The domain is like your street address, the URL is the street or route to get to your business and the website is the actual place of business. Funnily enough, if your business is exclusively online, such as an online store, then the website IS the actual place of business. Fun huh?

Q: How do I choose a domain and where do I get it?

A: You should select a domain featuring the name of your company. A domain name should be unique, easy to remember and easy to spell. Keep in mind, not all names are available. Someone else may have already registered your name. And some domain names may cost a premium or require negotiation. Especially, if it contains a high-value keyword or is too short and easy to remember. If you do not already have a domain, we will help you buy, register and manage your domain through a domain registrar such as and GoDaddy.

Q: How do I determine which domain extension I should get for my website?

A: Your domain extension, and by extension your domain (look we made a pun!), are two of the most important choices you’ll make for your site. Typically, your domain should be based on the purpose of your website. For example, the ever-popular .com is the preferred choice for most company websites. But you could also use .biz. If the site is intended for personal use, like an online blog or a portfolio, then .me is an ideal option. We recommend that you purchase all the available domain extensions in order to prevent someone else from using your name/brand with a different extension. We can redirect all additional domains to your main site for brand protection purposes.

Here are some helpful guidelines for selecting a domain extension:

  • biz (business): Suggested as an alternative or backup site for a “business” .com website. Note, this extension can have bad connotations due to its recent popularity among spam sites.
  • .com (commercial): The most commonly used domain extension. Developed initially for “commercial” sites.
  • .edu (education): Used by colleges, k-12 schools and other educational institutions. This extension typically is not available for public registration.
  • .info (information): Ideal if your website provides “information,” is a resource platform or serves as a database of knowledge. Not recommended for websites selling products or services. However, it can be used for a business profile or an “about us” landing page.
  • .gov (government): Used by local, state and federal “government” agencies and other governmental departments. Similar to .edu, this extension typically is not available for public registration.
  • .me (personal): Typically used for “personal” websites, blogs, portfolios and resumes that have no commercial intent.
  • .net (network): Originally intended for “networked” websites. Used for a wide variety of purposes. This is a good backup if the .com extension is already taken. It’s also good for tech companies as “net” implies technology, networking or internet.
  • .org (organization): Advisable for any “organization.” Best for nonprofit organizations. Not recommended for business or commercial use.
Q: What do you mean by a “responsive web design”?

A: Responsive web designs provide optimal viewing and interaction experience. No matter what size device or web browser is used. A responsive web design focuses on easy navigation with a minimum of scrolling, panning and resizing across multi devices.

Q: WordPress, Joomla, Drupal, Squarespace or Wix? Which platform do you recommend and why?

A: Wix and Squarespace are popular closed-source website builders. Which means you can’t access your website’s source code or database. Closed-source websites are owned by a software company that hosts, upgrades and maintains each account’s website. The main advantages of a closed-source website are that they are quick and easy to set up, do not require any coding knowledge and they are inexpensive. They are more for basic DIY websites. However, they often require a contract. Since coding is not allowed in closed-sourced websites, developers can’t add any custom features or functionality to your site. Moreover, you can’t copy your site or migrate the files if you ever decide you want to go with another a server.

Alternatively, WordPress, Joomla and Drupal are open-source website content management system (CMS) options. They allow customized design and provide many additional website features, such as third-party plug-in integration to enhance functionality. Open-source products typically don’t require a contract. Although, they tend to cost a bit more to host than a closed-source website.

WordPress is hands down the most popular CMS and our design tool of choice. It’s also the easiest of the open-sourced options to learn & use. Plus, its search-engine friendly and highly customizable. For all these reasons, it’s no wonder that it’s the most popular CMS in the world. We of course can accommodate anyone’s desire to chose another design platform, if you prefer to use Drupal or Joomla.

Q: What other software do you use for the web design

A: In addition to WordPress, we also use several preferred and customized themes to build sleek, reliable and secure websites. Plus, we have a variety of third-party plug-ins we will install, including Jetpack, WooCommerce, WPForms, Yoast SEO and a collection of tried & true backup and security programs. Moreover, we take great pride in using the best and latest software solutions for every client.

Q: Do you offer any e-commerce solutions such as an online store and a way to accept secure payments online?

A: Yes we do! E-commerce is a core component of our development services. Especially these days, with most businesses urgently needing to get online. We use a third-party software called WooCommerce to provide solid and secure e-commerce functionality. It’s a very versatile plug-in and is highly customizable. And it features a variety of nifty add-ons, such as a secure checkout with Stripe and PayPal.

Q: Is SEO included in your web designs?

A: Yes. We will integrate baseline SEO into your website, so that Google and other search engines will be able to easily read your site. Ongoing SEO enhancements, which include seo-rich content development, analytics and marketing tools are available at an additional cost, and offered in our website maintainance plans.

Q: Do you integrate any special features to help capture leads?

A: We are very fond of the CALL TO ACTION (CTA) marketing technique. Buy now! Call now! Order now! Sign up today! And we’ll splatter a ton of colorful CTA buttons & prompts all over your website to better engage your visitors. Plus, we also have several customizable solutions for bookings & reservations, contact forms, customer reviews & testimonials, newsletter & subscription registration, surveys & polls and popups. We use a combination of third-party tools such as mobile-friendly contact forms and registration services, along with a bunch of handy-dandy scripts we coded ourselves. And for popups, we have incorporated several solutions that integrate seamlessly into our designs to provide customized popup CTAs like contact forms and ads, including welcome and exit intent ads. Our CTAs can be easily integrated into a variety of CRM platforms and newsletters services, such as Constant Contact and Mailchimp.

Q: Will I own my website once it’s completed?

A: Absolutely! As soon as your website has been built, we’ll hand over the keys and you’ll have complete control over it. Everything we build belongs to you. You’re just paying us to do the heavy lifting!

Q: Will I need help maintaining my website after its launched?

A: It depends. If you’re someone who really wants to take ownership over your site and want the ability to update & edit content frequently or urgently, you may want to maintain the site yourself. If so, we’ll recommend a web-design platform that’s easy for you to update and maintain yourself without the need for any coding knowledge. Plus, we can offer some helpful site maintenance hints & tricks and several tutorials for you to get started.

However, if you’d prefer that we continue to do the work for you, we have several short-term and long-term maintenance packages that you can choose from. Giving you the peace of mind, knowing your website content is current and running fast and bug-free. With the most up-to-date versions of any software and plug-ins. Plus we can add new and updated seo-rich content to help improve your search engine results, and keep visitors engaged and coming back. We can also keep you abreast of any new technology and features you can take advantage of to keep your site fresh and running like new!

Q: I already have a website. Will my current site experience any downtime when you update it?

A: More than likely your website may be down for a short period of time. Longer, if we have to migrate it to a different server. However, we typically make major changes and push sites live late at night to reduce any issues or missed traffic. We don’t sleep much.

Q: Can you update an existing website that was built by another web designer?

A: Not to step on any fellow coder toes, but yeah, we sure can. We’d be happy to help you update an outdated site and can review your existing website for an hourly fee. However, if your website was not built well, or is extremely outdated, we may recommend a complete rebuild. It’s okay, total teardowns are our jam.

— Website Hosting

Q: Why do I need a web host?

A: All websites are made up of a variety of files. From the actual web page documents, to each individual image file. Plus any third-party plug-ins and style sheets. Those and all other web-related files must be stored online in order for the website to be “live” and viewable via the internet. That’s where your web host server comes in. The files are “hosted” or stored online on the web host’s server.

Q: I already have a website hosted on a server. Can I keep that server or do I need to use a different web host?

A: If you like your web host, than you can keep your web host. Preferably, the host’s web server allows open-source CMS options and uses cPanel. If not, or if you would like us to recommend another web host, we will be happy to help. And we can also migrate the old site and files over to the new server until the new site is up & running. Avoiding downtime to your current site. We will just need the login information to access your current web files.

Q: What is cPanel and why should my web host include it?

A: The cPanel is the web hosting control panel or software that facilitates the website and server management. It allows users to publish websites, manage domains, organize web files, create email accounts and many other useful web-related features.

Q: Is cPanel expensive?

A: No. However, the cPanel is not free since it is provided by a third-party application. Today, most web hosting service providers typically include cPanel in their hosting plans. Usually at no additional cost or for a small upgrade fee.

Q: Is cPanel private or do I share it with other users and websites?

A: Typically, as part of your hosting service, you will get a private cPanel account that requires a unique username and password to access. We recommend using a strong password to keep your website files and settings secure. For clients on a shoestring budget and plan on having us maintain their website, we offer the opportunity to host your site on our secured server, which features a cPanel. However, for security and privacy purposes, only our team can access our cPanel and web files.

Q: What is “shared hosting”?

A: Shared hosting is when you share a server with other users and websites. The disadvantage of shared hosting is that it limits the amount of disk space and bandwidth each user is allotted because the server is shared with others and must be rationed. A shared server is also less reliable and secure. However, one advantage to shared hosting, is that it is generally the most economical option for hosting, since the overall cost of server maintenance is “shared” among many customers.

Q: What is a “dedicated server”?

A: You buy an entire server with a dedicated server, and your website is the only site hosted on the server. This is optimal for websites that have high traffic or when you need to set up a server in a very specific way. A dedicated server can also be more secure and reliable, since you are buying or renting the entire server for yourself. Not everyone needs a fully dedicated server. Plus, dedicated servers can be quite costly.

Q: How is VPS hosting different than shared or dedicated hosting?

A: VPS hosting is similar to a dedicated server, but some features of the “virtual private server” are shared. For example, the overall CPU time and memory are shared across all accounts on the server. While other portions of those resources are dedicated to each individual account. This allows for more power and flexibility than being on a shared account, but less speed and security than a dedicated host. A VPS is more economical than a dedicated server, however. If you’re considering a dedicated server but not sure if it’s a good fit for you, we recommend that you start out with VPS hosting.

Q: Do you offer web-hosting services?

A: Yes, we have been known to dabble in the web hosting service industry. Our shared hosting packages come with routine backups, uptime monitoring, Google integration, multiple firewalls, malware screening, image compression and blazing fast page loadtime. We also hope to offer VPN and dedicated hosting options soon.

— Website Scripts

Q: What’s the difference between CSS and CSS3?

A: CSS3 is the latest evolution of the Cascading Style Sheets (CSS) language and aims at extending CSS1. What is CSS you say? CSS is a web-based style language used for describing the layout or “style” of the website or a web page. To format text, color schemes, table sizes, button styles, etc. An CSS3 brings about many long-awaited novelties, such as rounded corners, shadows, gradients, transitions and animations. Plus, CSS3 also enables new layouts like multi-columns, flexible boxes and grid layouts.

Q: What’s the difference between HTML and HTML5?

A: HTML5 is a W3C specification that defines the fifth major revision of the Hypertext Markup Language (HTML). HTML is a standardized system for tagging text files to achieve font, color, graphic and hyperlink effects on web pages. One of the major changes in HTML5 is in respect to how HTML addresses web applications. Other new features in HTML5 include specific functions for embedding graphics, audio, video and interactive documents. Wonder what thrills HMTL6 will bring? Stay tuned!

Q: What is the difference between META data and META elements?

A: META tags or META data are hidden machine-parsable tags placed within an HTML or PHP document. META elements are a type of META data and used to specify important website information. Such as the page description, keywords, the author of the document and date last modified. META tags are placed in a webpage’s head section and used by internet search engines to display the title and description of the webpage in their search results.


Q: Which is more effective? An electronic marketing campaign or print campaign?

A: Both are very effective, and the most successful campaigns combine a cohesive blend of both methods. We’ll help you develop a strategic plan utilizing print and online marketing tools to achieve the best overall results for your advertising budget.

Q: I have a limited budget. What is the most important printed material I should invest in?

A: Hands down business cards and signage. Even if your business is virtual and entirely online, business cards and signage, such as car magnets and signs or banners at local events, help get the word out and drive traffic to your website. Mailable or point of purchase flyers and postcards are also cost-effective ways to spread the word, especially when you are first getting started. Customized stationary like price lists, invoices and receipts are equally useful and an easy way to promote your brand. Plus they are easier and cheaper than you think! And if you sell goods & products, we highly recommend buying bulk branded shipping boxes or, at the very least, labels and stickers. We’ll help get you put together a variety of custom printed material with even the most shoe stringish of budgets.

Q: Why should I incorporate social media into my marketing campaign?

A: Social marketing allows you to directly communicate with your customers and reach unique niches of your target market on a more personal level. Plus, it’s an affordable way to help improve search engine rankings with seo-rich keyword posts and CTA external links driving traffic directly to your website. And most social media platforms offer both free and paid targeted posting opportunities. We have several affordable social networking plans available including witty posts written by professional wise-crackers. Depending on your budget and how much (or how little) you want to be involved with your social pages.

Q: What social media platforms should I use?

A: It really depends on what kind of business or organization you represent and what kind of services and/or products you offer. Recommended social media platforms include:

  • Facebook: Probably one of the most essential social marketing must haves. And the biggest. Post photos, videos, products, menus, special events, fund rasiers and more while reaching a broad or specific target audiences. Friends & followers can also check in, comment/share posts, RSVP to events and post reviews.
  • Foursquare: A location-based social media app. Used to find local places of interest, restaurants, events and other nearby locations.
  • Instagram: The perfect platform for posting images & videos. Great for reaching Generations X, Y (Millennials) & Z. Provides a rich analytics profile.
  • LinkedIn: Social networking for the professional shawty. A good way to recruit employees and network within specific professional circles.
  • Pinterest: The ideal platform for posting product images. Especially good for creative goods & services. Target market skews mostly female.
  • Snapchat: Allows users to send “self-destructing” photos & videos. Recommended for reaching Millennials & Generation Z, as most users are younger.
  • TikTok: The newest kid on the social networking block, this app is for posting mobile-friendly, short-form videos. Audience is very young, so keep it G-rated.
  • Twitter: Another social media must have. Perfect for posting ads, breaking news, images & videos. Due to character limits, content should be carefully written to make the most of keywords and branding.
  • WhatsAp: Communication social app allowing businesses to provide customer support and share updates with customers about purchases or scheduled services and appointments.
  • Yelp: Good for local businesses, especially those that are service oriented. Yelp uses an uber aggressive in-house marketing team, ever trying to upsell paid ads. So consider yourself warned. And the reviews can be brutally honest. You’ll also want to stay on top of any emails received via Yelp, as your response time can affect your ranking.
  • YouTube: Create a YouTube channel for your brand and upload videos for subscribers. Owned by Google, it is widely considered the second biggest social media site, known also as the second largest search engine after Google. Great for pitching products and services.
Q: How many social media accounts should I have?

A: We typically recommend a minimum of five social marketing accounts and no more than 8, to get a broad spectrum of platforms to best reach your target market without over-extending yourself (or your pocketbook).

Website Security

Q: How important is website security?

A: Critical. And we believe in a proactive approach. So when we build your site, we’ll make it as secure as possible before its launched. When it comes to security, the two most most important aspects are your server and your passwords. We use only the most reputable and secure web-hosting platforms, which we recommend to all our clients. Next, we’ll make sure both your server and your site’s login is beyond reproach. As such, we practice the strong-password policy.

All our websites are designed with several layers of security protocols built in. Additionally, since most of our sites use WordPress, we’re able to take advantage of numerous third-party WP security plug-ins, and we update the platform and additional plug-in software on a regular basis. Which adds several additional layers of redundancy to the already hefty WordPress security protocol. Once your site is completed, we also offer security maintenance and emergency solutions. This includes ongoing malware screening, blacklist updates, routine file backups and 911 assistance if your site (heaven forbid) ever gets hacked. After all, an ounce of prevention is indeed the best medicine. An apple a day is also advisable, but it’s not germane to the situation.

Q: What is your strong password policy?

A: A strong password has 12-14 characters MINIMUM and should contain a combination of lowercase & uppercase letters and numbers and should contain at least 1 (although we recommend 2-3) special characters, such as !@#$%^&*(), etc. The strong password should not include any actual words, names, birthdates or special dates and NO keyboard patterns, such as qwerty, asdfghjkl or 12345678. As part of our strong password policy, we recommend changing your passwords every three months and keeping them in a safe & secure location.

Q: What are the most common types of web security breaches?

A: There are many types of hackers you have to be on the lookout for, but the two most common ones are spammers and phishers. They are easy to spot with their masks and hoodies. Just kidding! You’ll frequently encounter spam in any comments section on your website, as well as in web form submissions. Phishing occurs when a hacker sends fake emails in an attempt to obtain sensitive information, such as usernames, passwords, credit card details and other personal information. Then they can use this info to attack a website. Additionally, your website is vulnerable to web hosting & plugin vulnerabilities, brute-force attacks & weak password and malware & DDoS attacks. Oh my!

Q: CAPTCHA vs reCAPTCHA for spam prevention?

A: The Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA), is a program that verifies that user input is not computer generated. And used by many websites to prevent spam. CAPTCHA uses several human validation methods, including math or general knowledge questions, visual puzzles and even chess puzzles. Usually with blurry letters or numbers that need to be deciphered. It protects websites from spam since CAPTCHA is easy to solve for humans but not for “bots.”

Whereas, reCAPTCHA is a free CAPTCHA service offered by Google that protects websites from spam and other abusive activities. Additionally, reCAPTCHA also helps Google in their book digitization project. Who knew? But the reCAPTCHA tests are not just a meaningless combination of words. They’re actually excerpts from books that undergo digitation.

Q: HELP! I’ve been hacked? What do I do?

A: First, stay calm. A hacked website is really frustrating and can be downright terrifying. And fixing a hack can be extremely time-consuming. If you think your site has been hacked, first check your site for warnings like “This site contains malware” or “The site ahead contains harmful programs.” You can also go to to see if your site has been hacked. The next thing you are going to want to do is immediately change all of your passwords. This includes the password for your primary & secondary FTP and all your databases. We recommend using strong passwords. You will then want to remove the hack. Don’t know how? We can scan your files for you.

If that doesn’t work, hopefully you have a backup that hasn’t been corrupted. You can simply restore the backup copy to your web server. If you don’t have a backup tool, we can give you a copy of the last version we saved for you if we helped design or currently maintain your website. After resolving the hack (and in an effort to prevent another one), we recommend using frequently changing your passwords and making routine backups of all your files.


Q: I don’t see my question listed. What should I do?

A: You might want to bop on over to our Tech & Tools Glossary and see if you can find more information there about specific tech terms and web lingo or any of the services and tools we use. If you have a question or issue not already addressed, we are here to help. You can email us at or use our handy online contact form below. And we’ll get back to you with an answer or solution. Better yet, just call/text us at 1 (904) 887-8807!


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About the Editor
Twist-o-Lime Twist-o-Lime Communications is a North East Florida communications & PR marketing boutique. We offer custom graphics & branding/logo design, website development & design, hosting support, site maintenance, social media & email marketing, search engine optimization (SEO) & search engine marketing (SEM), PPC advertising, print layouts, project management, website cyber security and o’ so much more! Serving small businesses & nonprofits. Nationwide. Everything's better with a Twist-o-Lime!

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